A Workshop on Effective Customer Complaint Handling
A Workshop on Effective Customer Complaint Handling Organized on 27/4/2024
The Indian Dairy Association (WZ) organized a workshop on “Effective Customer Complaint Handling” on April 27, 2024 at Andheri Mumbai. Stressing the importance of customer satisfaction, the workshop emphasized the pivotal role of efficient complaint resolution in maintaining and enhancing it. It highlighted customer complaints as invaluable feedback for identifying areas requiring improvement and optimizing the overall customer experience. The workshop's objective was to empower employees with the necessary skills to promptly and effectively address customer concerns.
Given the overwhelming response, a second session of the workshop on Effective Customer Complaint Handling, was organized on 04/05/2024 in Andheri, Mumbai. The workshop underscored the critical role of efficient complaint resolution in maintaining and improving customer satisfaction. It emphasized that customer complaints serve as valuable feedback for pinpointing areas needing improvement and enhancing the overall customer experience. The primary objective of the workshop was to equip employees with the requisite skills to promptly and effectively address customer concerns.